EmberWaveSupport email
Every message is read and answered personally by the founder. EmberWave is based in Shanghai, China (UTC+8), so replies come during China working hours, within 2 working days.
What to include
- Download or file problem: your order number from the Creem receipt, the product name, and what happens when you open the file.
- Damaged or missing file, or a refund question: your order number and what went wrong. See the Refund Policy.
- Service request: what you need checked, your deadline, and your organisation and country. See services.
Seller
ABROUGUI KHOLJENE trading as EmberWave
Shanghai, China
Email: hello@emberwavelabs.com
Product checkouts are processed by Creem, which acts as merchant of record for EmberWave product orders. Questions about a charge on your card statement can also go to the support email above.
Rule questions about a competition go to that competition's official contact, not to EmberWave. EmberWave is not affiliated with any competition organiser.