EmberWaveThis policy explains what personal data EmberWave collects, why, and what you can ask us to do with it. It is written in plain language.
1. Who is responsible
The website emberwavelabs.com and EmberWave products and services are run by ABROUGUI KHOLJENE, an individual seller based in Shanghai, China, trading as EmberWave ("EmberWave", "we", "us"). Contact: hello@emberwavelabs.com.
2. This website
- The site has no analytics, no advertising, no tracking pixels, no external scripts and no cookies set by EmberWave.
- The site is hosted on Cloudflare. Like any web host, Cloudflare processes technical data such as your IP address and browser details to deliver the pages and protect the site from abuse. See Cloudflare's privacy policy for how it handles that data.
- The site has no forms. Links marked "email" open your own email program.
3. When you buy a product
Product orders are processed by Creem, which acts as merchant of record. Creem collects your payment details, billing information and tax information, and handles payment, tax and receipts under its own privacy policy and terms. EmberWave does not receive or store your full card number.
From Creem we receive the order details we need to deliver the product and support you: typically your name, email address, country, the product bought, the price paid and the order date.
4. When you email us or order a service
- We receive what you send: your name, email address, organisation, country, your message and any files you attach. Email to hello@emberwavelabs.com is forwarded by Cloudflare Email Routing and handled through Google (Gmail).
- For services, we also keep the agreed scope, the invoice details (payer's legal name and country) and the files you send for the review.
- Before an invoice, we check the payer's name and country against public sanctions lists. That check uses only the name and country you give us.
5. Why we use your data
- To deliver what you bought and to answer support and refund requests.
- To agree, invoice and deliver services you ask for.
- To keep the business and tax records the law requires.
- To meet legal duties, such as sanctions screening.
We do not sell your data, we do not use it for advertising, and we do not add you to a mailing list unless you ask to be added.
6. Who else sees it
Only the providers we use to run EmberWave: Creem (checkout and payment), Google (email), Cloudflare (website hosting and email forwarding), and the payment provider used for service invoices. We may also disclose data if the law requires it.
7. Where data is processed
EmberWave is based in China, and the providers above process data in several countries. When you contact us or buy from us, your data may be processed outside your own country.
8. How long we keep it
We keep order and invoice records for as long as tax and accounting rules require. We keep emails and service files only as long as needed to deliver the work and support you afterwards. You can ask us to delete your service files at any time after delivery.
9. Your choices and rights
You can ask us to show you the personal data we hold about you, to correct it, or to delete it, unless we must keep it by law (for example, invoice records). You may also have further rights under the law of your country. Email hello@emberwavelabs.com and we will reply personally.
10. Confidential documents for services
Files you send for a review are used only for that review. We do not publish them or share them with anyone outside the providers listed in section 6. Please send only public, non-controlled information (see the Terms of Service).
11. Changes
If this policy changes, the new version will be posted on this page with a new date.