EmberWaveDigital products
- All sales are final (digital files). We do not offer refunds on digital products, except where the law of your country gives you that right.
- Damaged or missing files: if a file is damaged or missing, email hello@emberwavelabs.com and we replace it within 2 working days.
- Payments are handled by Creem, our merchant of record, which may also issue a refund under its own terms.
Services
- Services are paid before work starts, after the scope is agreed in writing. Each written offer lists the deliverables and the price of each.
- If you cancel before work has started, you get a full refund.
- If you cancel after work has started, you get a refund for the deliverables not yet started, at their prices in the offer.
- If EmberWave cannot deliver the agreed scope, you get a refund for the part not delivered, at its price in the offer.
- Once the deliverables have been sent as agreed, the service is complete and is not refundable. If a deliverable does not match the agreed scope, email us within 14 days of delivery and we will fix it within that scope within 5 working days.
How to contact us
Email hello@emberwavelabs.com with your order number (from the Creem receipt) or invoice number, the product or service, and what went wrong. You get a personal reply.
This policy does not limit any right you have under the consumer law of your country.